With Natural Language Processing (NLP), AI-powered chatbots can deliver a seamless and engaging response to the end-user. AI chatbots can create advanced dialogue systems that utilize personal preferences, contextual understanding, and memory to provide a meaningful and personalized response.
Real brands see real outcomes with [24]7.ai Engagement Cloud - the intelligent way to optimize your customer experience.
A Multinational Financial Services Corporation
After implementing a [24]7.ai conversational AI solution, 95% of users have rated their experience a 4 or 5 on a scale of 1 to 5. Their charge verification solution received the Chairman’s Award for mobile innovation.
A Leading Telecom Company
This leading telecom company grew sales 20% by using [24]7 Conversations to map customer intent and create better customer journeys.
A Global E-commerce Company
This global ecommerce company deployed [24]7 Voices to optimize their IVR which increased call containment by 10k+ per month and improved call routing by 6.5% which translated to 11% in customer support cost savings.
Messaging is currently experiencing a wave of adoption around the world. People spend more time messaging than they do on just about every other online activity. Billions of messages are transmitted every day. 75% of US consumers say a text message is the best way to reach them, and that same 75% report they would prefer that businesses message them when communicating about essential service updates and purchases.
Messaging gives consumers the freedom to reach you whenever they want and however they want. At the same time messaging is a more efficient channel for your virtual and human agents who can see content from previous interactions and pick up right where they left off. Your customer conversations will be more powerful by enabling continuous, visually rich, and contextual messaging experiences with [24]7ai Engagement Cloud.